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Thursday, July 12, 2012

PFT: NFL tells Vilma to drop defamation case

National reports suggesting other teams to Los Angeles buffers Tim Graham of the Buffalo News? belief that local money will eventually keep the Bills in Western New York.

Ben Volin of the Palm Beach Post invokes The Talking Heads as he looks back at the Dolphins offseason. (And I?d give five bucks to see Joe Philbin say ?This is not my quarterback,? in the voice of David Byrne).

Not everyone in Boston is ready to laugh off?Patriots owner Robert Kraft?s bizarre audition tape with his ?pal.?

Jets TE Dustin Keller broke the code of silence at Mark Sanchez?s ?Jets West? camp, saying ?All these people taking time out to come out here because our team leader [Sanchez] wanted them to is very encouraging. It speaks volumes.?

The older brother of a UFC champion and a first-round pick will be fighting for a starting job when Ravens camp opens.

Bengals CB Brandon Ghee got ready for last season during the lockout by signing up for CrossFit workouts at a storefront gym alongside folks from the nearby office park.

The Browns? offensive line could be a strength for the team (not that there are many groups to choose from).

The idea of the Steelers playing in Ireland has some support, but they insist they won?t give up a home game to do so.

The Texans have some depth questions at wide receiver.

Mr. Irrelevant Chandler Harnish now has to fight for a job as the Colts? third QB in training camp.

Nobody wins if Jaguars K Josh Scobee plays out the year on his one-year franchise tender.

The guys competing for a fullback job with the Titans are going to have to contribute in multiple ways.

Broncos strength coach Luke Richesson is using technology and leaning on nutrition to help the team finish strong.

The Hunt family and their team are issuing a call for artists to kick off the Kansas City Chiefs Art Program.

This guy thinks the Raiders should have had eight players in the NFL Top 100 list. Please mock him, not me.

Chargers second-rounder Kendall Reyes has been working out with players at his old high school in New Hampshire to stay ready for training camp.

Cris Collinsworth thinks the Cowboys can reach the Super Bowl, if three specific things happen.

Developers are lining up Shrek and Kung Fu Panda for the theme park which the Giants and Jets are suing to stop.

Eagles QB Michael Vick, fashion designer, said he?s surrounded himself with a ?smart group of people,? and has stepped away from the crowd that helped him into trouble in the past.

Redskins OLB Ryan Kerrigan impressed by not missing a defensive snap as a rookie last year, 1,056 plays in all.

The Bears often play in icy conditions, but next February, Solider Field will host a college hockey doubleheader.

Lions DT Ndamukong Suh says his defensive line mates can attack teams in different ways (that doesn?t involve stomping).

Veterans Packers trainer Pepper Burruss isn?t ready to declare Brett Favre?s consecutive starts streak of 297 unbreakable.

Vikings P Chris Kluwe took to Twitter surprised to see merchandise being sold with his old uniform number.

Said Falcons coach Mike Smith, of playing in a charity golf tournament in Lake Tahoe: ?I?ve been hitting a lot of balls and hopefully, I will not finish last.?

There are big expectations for Panthers DT Ron Edwards, who didn?t play a snap last year.

Saints fans are getting nervous about the Drew Brees situation as the deadline nears for a long-term deal.

Rick Stroud of the Tampa Bay Times says not to expect a rush to judgement on CB Eric Wright.

Cardinals WR Larry Fitzgerald is comfortable working alongside divisional rivals during his offseason sessions in Minnesota.

Rams rookie WR Brian Quick is trying to become the latest in a long line of great receivers from the FCS level.

The 49ers now have a legal opponent for the $30 million in tax funds for a new stadium.

The Seahawks don?t have many candidates, but the city of Seattle is pining for a true sports superstar.

Source: http://profootballtalk.nbcsports.com/2012/07/12/league-files-grievance-against-vilma-for-pursuing-defamation-case/related

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Customer service expectations, and the opportunity for business ...

By The Editor

A global survey comparing consumer attitudes to customer service across major economies has scored Australia particularly poorly ? but it?s not all bad news for business, with the survey also proof of the rewards that flow to companies going the extra step.

The 2012 Global Customer Service Barometer, prepared for American Express, found 40 per cent of Australians felt businesses did not normally meet their customer service expectations. Only France recorded a higher dissatisfaction rating of the 11 countries profiled.

Thirty-six per cent of Australians declared there was now less attention on service, with 13 per cent saying they didn?t believe companies even cared about their custom ? again, this was the second highest rating of dissatisfaction, behind France.

The results of this survey are not all doom and gloom for business though. For those businesses that do provide excellent service, the rewards are clear. Nearly three quarters of Australians confirmed they?ve spent more with a business because of their history of quality customer service, and 71 per cent would be willing to spend more on excellent service.

The premium for good customer service is tangible, as is the punishment for poor service. Sixty-four per cent of Australians would always tell someone else about a poor service experience, and 65 per cent have not made an intended purchase because of bad service.

?(Australians) are less likely to call it out in the moment but are more likely to walk out and tell friends about their terrible experience and with social media much more prevalent, we see a lot more things on Facebook and different sites,? said American Express Australia?s Lisa Vehrenkamp.

The survey shows how a customer service experience can totally define a customer?s perception of a business, and of businesses in general. Australians are prepared to pull the pin on a purchase if they don?t get the service they desire, but will reward those businesses with good service, even if they have to pay a little more ? the best evidence yet of the reward for investing in customer service.

VECCI runs a one day Exceptional Customer Service course for businesses wishing to maximise customer service and loyalty. Visit our website for further information.

This entry was posted on Thursday, July 12th, 2012 at 8:45 am and is filed under Workplace. You can follow any responses to this entry through the RSS 2.0 feed. Responses are currently closed, but you can trackback from your own site.

Source: http://blog.vecci.org.au/2012/07/12/customer-service-expectations-and-the-opportunity-for-business/

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Wednesday, July 11, 2012

Canada dollar gains with commodities, Fed minutes weigh

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Source: http://news.yahoo.com/canada-dollar-gains-commodities-fed-minutes-weigh-205512351--finance.html

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Rovio's next game, Amazing Alex, launching on Android this Thursday

The creator of Angry Birds is about ready to launch their next franchise this week - a physics puzzler called Amazing Alex. Rovio has been teasing this game for awhile, and though it's being painfully branded towards tweens, I have no doubt the gameplay will be polished.

The game already did well for itself independently as Casey's Contraptions by developer Mystery Coconut last year, but Rovio had since acquired the company and is now molding it in their image. In all likelihood, that means lots of spin-offs and up-selling as per Angry Birds' precedent, but the trailer video below promises that there will be many free updates. Rovio also hints that there will be a level creator with sharing options, which should be pretty fun.

The Incredible Machine was always a favorite of mine, so I'm definitely glad to see this kind of Rube Goldberg gaming coming back. Anyone else eager to give Amazing Alex a try?

Source: Rovio

Source: http://feedproxy.google.com/~r/androidcentral/~3/JBgEHWbdMRs/story01.htm

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Tuesday, July 10, 2012

Cell phone companies see spike in surveillance requests

Source: http://news.yahoo.com/cell-phone-companies-see-spike-surveillance-requests-162345335--sector.html

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Asteroid named for gay rights pioneer Frank Kameny

FILE - In this June 1, 2009 file photo, Frank Kameny is seen in his home in Washington. A Canadian amateur astronomer who discovered several asteroids has named one after U.S. gay rights pioneer Frank Kameny who died last year in Washington. Kameny, who earned a doctorate in astronomy at Harvard University, was an astronomer with the U.S. Army Map Service in the 1950s but was fired from his job for being gay. He contested the firing all the way to the Supreme Court and later organized the first gay rights protests outside the White House, the Pentagon and in Philadelphia in the 1960s. Kameny died last year at age 86. (AP Photo/Jacquelyn Martin, File)

WASHINGTON (AP) ? A Canadian amateur astronomer has named an asteroid he discovered after U.S. gay rights pioneer Frank Kameny, who died last year in Washington.

Kameny, who earned a doctorate in astronomy at Harvard University, was an astronomer with the U.S. Army Map Service in the 1950s but was fired from his job for being gay. He contested the firing all the way to the Supreme Court and later organized the first gay rights protests outside the White House, the Pentagon and in Philadelphia in the 1960s.

Kameny died last year at age 86.

When astronomer Gary Billings read Kameny's obituary, he consulted with others in the astronomy world. They decided to submit a citation to the Paris-based International Astronomical Union and the Minor Planet Center in Cambridge, Mass., seeking to designate Minor Planet 40463 as Frankkameny.

It's located in the asteroid belt, orbiting between Mars and Jupiter. The Kameny asteroid is visible through a telescope and was first discovered in 1999 using long-exposure photography.

"Frank would show up as a little dot that moves between two points," Richard "Doc" Kinne, an astronomical technologist at the American Association of Variable Star Observers in Cambridge, Mass., said in an interview. He helped write the citation that would lead to the naming.

While comets are often named for their discoverers, those who discover asteroids have 10 years to suggest a name once the discovery is verified. The submission is subject to review by a 15-member international panel, said astronomy historian David DeVorkin at the National Air and Space Museum. Astronomers often use the names as an acknowledgement of someone's contributions to science or culture.

A published citation officially naming the asteroid on July 3 notes Kameny's history as a gay rights pioneer.

"Frank E. Kameny (1925-2011) trained as a variable star astronomer in the 1950s, but joined the Civil Rights struggle. His contributions included removing homosexuality from being termed a mental disorder in 1973 and shepherding passage of the District of Columbia marriage equality law in 2009," the citation reads in the Minor Planet Circular.

Kinne said he and Billings wanted to honor Kameny for his legacy, even though he was pushed out of the astronomy field.

After Billings read Kameny's obituary, he wrote to Kinne.

"Hey, I have a few asteroids I discovered that I haven't named yet," he said. "What do you say we name one after Frank?"

"I was utterly floored," Kinne said. "To me, this is a big deal."

Billings told Kinne he was moved by hearing the story of how he had met Kameny about three years ago in Washington and many passers-by stopped to thank him for his advocacy.

"I concluded he was a man I would have admired," Billings wrote to Kinne. "Add that to the fact that I have many friends and acquaintances who are members of the LGBT community, and I felt it was something I wanted to do to honour Dr. Kameny ? and my friends!"

Before Kameny died, Kinne and others had been working to present him with a certificate of recognition from the American Astronomical Society and perhaps create and fund an award in his honor. Kameny also received an official apology from President Barack Obama's administration for his firing years ago.

"He was an astronomer," Kinne said. "The culture of the time took that away from him, and now he's getting it back. He would have liked that."

Kinne and Billings submitted the citation for the asteroid late last year. By July, they hadn't heard whether it was approved and feared it had been rejected. On July 6, though, they got word that Kameny is an asteroid.

___

Follow Brett Zongker on Twitter at https://twitter.com/DCArtBeat

Associated Press

Source: http://hosted2.ap.org/APDEFAULT/b2f0ca3a594644ee9e50a8ec4ce2d6de/Article_2012-07-10-Asteroid-Gay%20Rights/id-51010defae1e42d793ccea7429d35356

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